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Hi everyone! Welcome to The CX Job Drop, a biweekly listing of CX jobs across support, trust and safety, success, and more, scoured from the corners of the internet and (usually) presented to you on Monday & Thursday afternoon (ET).
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In Today’s Newsletter:
📢 Today’s Sponsor: I hate it Here & Morning Brew
🆕 Today’s New Roles: 72 CX, 29 CS, 93 T&S, 34 Community
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The best HR advice comes from people who’ve been in the trenches.
That’s what this newsletter delivers.
I Hate it Here is your insider’s guide to surviving and thriving in HR, from someone who’s been there. It’s not about theory or buzzwords — it’s about practical, real-world advice for navigating everything from tricky managers to messy policies.
Every newsletter is written by Hebba Youssef — a Chief People Officer who’s seen it all and is here to share what actually works (and what doesn’t). We’re talking real talk, real strategies, and real support — all with a side of humor to keep you sane.
Because HR shouldn’t feel like a thankless job. And you shouldn’t feel alone in it.
📨 Today’s Fresh Roles
Join the ElevateCX Community for live job updates throughout the week!
The following roles have been sourced from various job boards across the internet. Roles shared today are either 🆕 posted in the last 7 days, or 🔄 reposted in the last 7 days.
I’m only sharing roles that are remote or hybrid, with shared salary in the newsletter, you can see all other roles on the job board.
💌 Customer Experience (72 live)
Customer Support Lead @ Mercury
$103,900 - $129,800
Training & Quality Lead @ Tidal
$89,400 - $165,700
CX Quality Manager @ Alma
$110,000 - $135,000
Sr. Director, Customer Experience @ Caret
$170,000 - $175,000
Manager, Customer Experience @ Pend.io
$123,100 - $154,200
🤝 Customer Success (29 live)
Customer Onboarding Director @ Runa
$150,000 - $200,000
CSM @ Tines
$125,000
CSM @ Scribe
$100,000 - $150,000
🦺 Trust & Safety (93 live)
Sanctions Lead @ Melio
$100,000. - $120,000
Senior Director, Threat Operations @ Discord
$268,000 - $300,000
Senior Analyst, Litigation @ Coinbase
$167,280 - $196,800
Manager, Global Operations T&S @ Care
$75,000 - $85,000
🫂 Community Management (34 live)
Community Manager @ Gym Class
$85,000 - $145,000
Community Manager @ OpenNews
$67/hr
Customer Community & Advocacy Manager @ Litera
$45,000 - $65,000
Community Events Manager @ Vercel
$90,000 - $136,000
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