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Hi everyone! Welcome to The CX Job Drop, a biweekly listing of CX jobs across support, trust and safety, success, and more, scoured from the corners of the internet and (usually) presented to you on Monday & Thursday afternoon (ET).
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In Today’s Newsletter:
📢 Today’s Sponsor: Indy AI & Morning Brew (click the ads to support the newsletter!)
🆕 Today’s New Roles: 73 CX, 31 CS, 102 T&S, 43 Community
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📢 Sponsored By Indy AI
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Indy AI has been an invaluable tool for uncovering opportunities within my network and sourcing roles to feature in the newsletter. It scans my LinkedIn feed, connecting me directly with hiring managers who post positions that often go unnoticed on traditional job boards.
Job boards are dead. Your network is alive.
You don’t need another job board. You need a signal in the noise.
Indy AI, a new feature by Contra, helps independents find career-defining opportunities through the networks they’ve already built. It connects to LinkedIn and X, then quietly surfaces warm, high-fit opportunities hiding in your extended network, including from people you didn’t even know were hiring.
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📨 Today’s Fresh Roles
Join the ElevateCX Community for live job updates throughout the week!
The following roles have been sourced from various job boards across the internet. Roles shared today are either 🆕 posted in the last 7 days, or 🔄 reposted in the last 7 days.
I’m only sharing roles that are remote or hybrid, with shared salary in the newsletter, you can see all other roles on the job board.
💌 Customer Experience (73 live)
🔄 Senior Support Escalation Management @ Microsoft
$116,900 - $277,200
🆕 Head of Customer Service Experience Insights @ Springer Nature
$115,000 - $135,000
🆕 Senior Director, Customer Support @ Starburst
$220,000 - $270,000
🔄 Director, Coordinator Experience @ CollegeBoard
$80,000 - $120,000
🆕 Senior Customer Support Manager @ Acquisition.com
$124,000 - $152,000
🤝 Customer Success (31 live)
🆕 CSM Onboarding @ Atlassian
$96,800 - @155,500
🆕 Senior CSM @ SearchStax
$140,000 - $170,000
🆕 CSM II @ Toast
$82,000
🆕 Lead CSM @ Energy Exemplar
$140,000 - $160,000
🆕 Senior CSM @ G2 Risk Solutions
$95,000 - $110,000
🆕 Lead CSM @ Zenoti
$105,000 - $125,000
🔄 Customer Onboarding Director @ Runa
$150,000 - $200,000
🆕 Senior Director Customer Success @ Casepoint
$175,000 - $200,000
🦺 Trust & Safety (102 live)
🆕 Dispute Investigation Policy Strategist @ Cash App
$153,000 - $270,000
🔄 Manager, Dispute Operations @ Super.com
$88,000 - $163,000
🆕 Fraud & Customer Protection Lead @ FIGS
$70,000 - $82,000
🆕 Manager, Driver Trust & Safety @ Jitsu
$118,000 - $132,000
🔄 Transparency Report Senior Specialist @ Spotify
$103,175 - $147,393
🫂 Community Management (43 live)
🔄 Director, Customer Experience Marketing @ G2
$166,000 - $200,000
🔄 Community & Events Manager @ Vercel
$90,000 - $136,000
📰 Sponsored by Morning Brew
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