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Hi everyone! Welcome to The CX Job Drop, a biweekly listing of CX jobs across support, trust and safety, success, and more, scoured from the corners of the internet and (usually) presented to you on Monday & Thursday afternoon (ET).
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In Today’s Newsletter:
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📨 New In the Queue: My chat with Mercer about, everything?
🆕 Today’s New Roles: 50 CX, 29 CS, 61 T&S, 34 Community
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📨 In the Queue w/ Mercer Smith!
In this episode of In the Queue 📨 , I dive into the journey of building customer support teams and the importance of human connection in the age of AI with Mercer Smith. Through personal stories and professional insights, we explore what makes support teams truly effective and how leaders can navigate the changing landscape of customer experience.
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📨 Today’s Fresh Roles
Join the ElevateCX Community for live job updates throughout the week!
The following roles have been sourced from various job boards across the internet. Roles shared today are either 🆕 posted in the last 7 days, or 🔄 reposted in the last 7 days.
I’m only sharing roles that are remote or hybrid, with shared salary in the newsletter, you can see all other roles on the job board.
💌 Customer Experience (50 live)
🆕 Director of CX Strat & Ops @ Claroty
$200,000
🆕 Senior Director, Client Resolution & Quality @ Capital RX
$145,000 - $170,000
🔄 Director, Direct Support @ Figma
$228,000 - $308,000
🔄 Customer Support Manager @ Titus
$90,000 - $110,000
🆕 Customer Support Rep @ Procore Technologies
$19 - $22/hr
🤝 Customer Success (29 live)
🆕 Senior CSM @ Ontra
$96,800 - $135,200
🆕 Senior CSM, Commercial @ 1Password
$77,000 - $104,000
🆕 Enterprise CSM @ RingCentral
$61,250 - $130,000
🆕 Manager, Onboarding Specialist @ Proactive Life
$66,500 - $105,000
🆕 CSM @ Prezent
$90,000 - $120,000
🆕 CSM @ Regard
$100,000 - $140,000
🆕 Strategic CSM @ Synctera
$115,000 - $160,000
🦺 Trust & Safety (61 live)
🆕 Senior Anti Abuse Analyst @ Bumble
$185,000 - $197,500
🆕 Director, Product & Community Policy @ GoFundMe
$174,500 - $262,000
🆕 Trust & Safety Lead @ Genies
$210,000 - $260,000
🔄 Senior Program Manager @ Etsy
$126,000 - $164,000
🫂 Community Management (34 live)
🆕 Community Lead @ Koho
$80,000n- $100,000
🆕 Content & Community Manager @ EasyLlama
🆕 DevRel Program Manager, Community @ Databricks
$133,000 - $195,850
🔄 Senior Manager, Community Programs @ Zendesk
$134,000 - $202,000
🔄 Community & Partnerships Lead @ Warrant
$50,000 - $55,000
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