Hi everyone! Welcome to The CX Job Drop, a biweekly listing of CX jobs — think customer support, trust and safety, customer success, knowledge management, and more, scoured from the job boards and presented to you on Monday & Thursday afternoon (ET).

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In an effort to consolidate all of the content I’ve been creating, I’ve decided to combine Phone Screen and #Chatter into one project, In The Queue. I’ll continue to do the two podcasts themes (a deeper convo on a topic, and a deeper convo with a CX pro), but this will also give me a space to do two more things I’ve been trying to figure out how to do!

LinkedIn isn’t the best place to write blog length think pieces, and I have a lot of thoughts and feelings about our current job market, the technology shaping our work, and the way we’re being asked to do our work by the c-suite.

Let me reiterate, I’m not interested in adding to the huge list of CX podcasts, newsletters, etc, that exist to tell you what you probably already know about metrics etc. I want to prompt you to be more thoughtful and engaged with the greater community (through interviews) and the tech and methods we’re using to do our work (through gab sessions and some deeper blogging).

For a long time I’ve wanted to help CX folks work through challenges in a Dear Abby fashion, but including the whole community instead of relying on just my experience.

I thought I’d do this in podcast form, but that makes it harder for others to be involved, so why not pop it in a weekly digesty type newsie. So on Fridays, along with my favorite hot takes, CX news round up and community happenings, I want to share (anonymously) the challenges you need help with and the resolutions other leaders have for you. Want in? Shoot your questions over here.

Join the ElevateCX Community for live job updates throughout the week!

The following roles have been sourced from various job boards across the internet, excluding any AI aggregation sites like Swooped or Lensa. Roles shared today are either 🆕 posted in the last 7 days, or 🔄 reposted in the last 7 days.

I’m only sharing roles that are remote or hybrid, with shared salary in the newsletter, you can see all other roles on the job board.

If you’re a hiring manager and have a role to share, drop it here!

_{Specifically interested in success roles? Check out Customer Success Jobs!}