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Hi everyone! Welcome to Professional Helpers CX Job Drop, a biweekly listing of CX jobs across support, trust and safety, success, and more, scoured from the corners of the internet and (usually) presented to you on Monday & Thursday afternoon.
In This Week’s Newsletter:
📢 Today’s Sponsor: I Hate It Here (click the ad to support the newsletter!)
💬 New Episode of #Chatter
🫂 Today’s Roles
💌 Newsletter Recommendations
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New Episode of #Chatter
Another episode of #Chatter, our ElevateCX Podcast, done and recorded, this time with Colin Flanigan & Jenny Chudy on the topic of systemic complexities and how they impact our work in support organizations.
Monday Fresh Roles
Join the ElevateCX Community for live job updates throughout the week!
🟢 = New (live within the last 7 days)
🟡 = Reposted (has been live previously, but has been reposted)
🟣 = Swooped Flag (I had to navigate through Swooped or another AI job aggregating site to find the details, unsure how long it’s been posted)
🔵 = Community Submission - Someone in the CX community has submitted this role for sharing!
Customer Experience (65 live)
🟢 Screencastify - Head of Customer Support - $80,000
🟢 Condé Nast - Customer Experience Manager - $75,000 - $102,000
🟡 Figma - Director, Product Support - $228,000 - $308,000
🟢 Ensemble Health Partners - Director, Customer Service Operations
🟢 Warner Bros. Discovery - Customer Experience Writer - $66,500 - $123,500
🟢 Squarespace - Customer Support Associate (West) - $17.55/hr
Customer Success (26 live)
🟡 Crane Finance Services - Customer Success Manager - $100,000 - $300,000
🟡 Scribe - Customer Success Manager (Enterprise) - $115,000 - $160,000
🟢 RLDatix - Customer Success Manager - $60,000 - $100,000
🟡 Empathy - Client Success Director - $130,000 - $160,000
🟢 Apryse - Director of Customer Success, Strategic Accounts - $160,000 - $200,000
🟢 IntelliShift - Customer Success Director - $110,000 - $120,000
🟢 Appfolio - Strategic Customer Success Manger - $114,000 - $143,000
🟡 TheGuarantors - Director of Customer Success, Claims - $120,000 - $140,000
Trust & Safety (70 live)
🟡 Workiva - Senior Director of Customer Trust - $203,000 - $325,000
🟢 Google - Senior Staff Tech Lead, Content Safety - $248,00 - $349,000
🟢 Apple - Trust & Safety External Engagement Lead - $203,300 - $305,600
🟢 Apple - Policy Lead, Trust & Safety - $203,300 - $305,600
🟢 Apple - Senior Program Manager, Trust & Safety - $172,100 - $258,600
🟢 Apple - Program Manager, Trust & Safety (Data) - $172,100 - $258,600
🟢 Apple - Program Manager, Trust & Safety (User Reporting) - $172,100 - $258,600
Community Management (34 live)
🟢 Chief - Community Manager Virtual - $130,000
🟢 Base - Head of Community - $193,970 - $228,200
🟢 Luxury Presence - Community Manager - $130,000 - $150,000
Newsletter Recommendations
Check out some more newsletters highlighting supportlandia, remote jobs, and entrepreneurial or job-hunting resources!
Customer Success Jobs: High-paying remote roles in Customer Success along with helpful articles and resources for success pros.
Remote Source: The leading source of content for tens of thousands of remote workers: open jobs, relevant news, must-have products, impactful trends, management advice, and more. Work Remote, Live Free.
Thrive Remotely: Thrive Remotely is your weekly inspiration to leverage working remotely and live life to its fullest!
