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Hi everyone! Welcome to Professional Helpers Weekly Job Drop, a weekly listing of CX jobs across support, trust and safety, success, and more, scoured from the corners of the internet and (usually) presented to you on Monday afternoon.
In This Week’s Newsletter:
📢 Today’s Sponsor: The Rundown AI (click the ad to support the newsletter!)
☎ First Episode of Phone Screen
🫂 Today’s Roles
💌 Newsletter Recommendations
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Phone Screen: Succeeding in Success
If you haven’t already, check out the first issue of Phone Screen! Nicole and I have a chat about her jobs newsletter and how the customer success job market is looking these days.
Monday Fresh Roles
🟢 = New (live within the last 7 days)
🟡 = Reposted (has been live previously, but has been reposted)
🟣 = Swooped Flag (I had to navigate through Swooped or another AI job aggregating site to find the details, unsure how long it’s been posted)
🔵 = Community Submission - Someone in the CX community has submitted this role for sharing!
Customer Experience (64 live)
🟢 Pineapple Products - Senior Customer Service Manager - $85,000 - $100,000
🟢 Tapstitch - Customer Support Lead - $100,000 - $150,000
🟢 Ibex Outdoor Clothing - Customer Experience & Community Manager - $50,000 - $60,000
🟡 Docusign - Sr. Director, CS Strategy & Operations - $202,800 - $327,625
🟡 Docusign - Sr. Director, CS Experience - $202,800 - $327,625
🟡 Empower - Customer Support Lead - $100,000 - $120,000
🟡 OpenPhone - Director of Support - $152,200 - $192,000
Customer Success (48 live)
🟡 HappyRobot - Head of Customer Success - $180,000 - $280,000
🟢 DigitalOcean - Senior Customer Onboarding Manager - $96,000 - $120,000
🟢 CRAFTMAN+ - Customer Success Manager
🟢 The Guarantors - Customer Success Manager - $85,000 - $95,000
🟡 OneStream - Customer Success Manager - $105,000 - $120,000
🟢 Cycode - Technical Customer Success Manager
🟡 Canonical - Sr. Customer Success Manager (Healthcare Vertical)
🟡 Observe - Customer Success Manager - $110,000 - $120000
🟢 Atlan - Strategic Customer Success Manager
🟢 Ashby - High Touch Customer Success Manager, Americas - $110,000 - $140,000
Trust & Safety (69 live)
🟡 Coinbase - Sr. Associate, Regulatory Change Management
🟢 Instacart - Trust & Safety Specialist, Law Enforcement Response - $47,000 - $63,000
🟢 Stripe - Risk Operations Analyst - $88,900 - $171,800
🟢 Gong - Governance Risk Compliance Specialist - $130,000 - $155,000
🟢 Ramp - Senior Fraud Risk Associate - $136,400 - $208,400
🟢 Jitsu - Manager, Driver Trust & Safety - $118,000 - $133,000
🟡 CoreBridge - Head of Customer Fraud, Operations
Community Management (48 live)
🟢 Mozilla - VP, Community - $208,800 - $234,899
🟢 Semrush - Community & Ambassador Program Specialist - $35/hr
🟡 Open Data Institute - Community Manager
🟡 Duolingo - Social media Community Manager - $116,500 - $189,800
🟡 The Block - Social Media & Community Manager - $45,000 - $85,000
🟢 Visional Pop - Social Community Manager
🟢 Design for Life - Community Manager (Micro- Community)
🟢 Electronic Arts - Community Manager, Apex Legends - $89,300 - $123,000
Newsletter Recommendations
Check out some more newsletters highlighting supportlandia, remote jobs, and entrepreneurial or job-hunting resources!
Customer Success Jobs: High-paying remote roles in Customer Success along with helpful articles and resources for success pros.
Remote Source: The leading source of content for tens of thousands of remote workers: open jobs, relevant news, must-have products, impactful trends, management advice, and more. Work Remote, Live Free.
Thrive Remotely: Thrive Remotely is your weekly inspiration to leverage working remotely and live life to its fullest!
