Part Time Leadership for your Support Organization

Establish Infrastructure

• Onboard or audit your support tech stack

• Build out or audit support automation to improve efficiency, accuracy & data collection.

• Set up sustainable Support policies, processes, and reporting for your Support team, especially for teams with limited resources.

• Provide ongoing advice as your Support team scales and your product changes.

Create Documentation

• Build a support brand style guide customized to your business.

• Build or audit internal knowledge content (onboarding, ongoing training, canned responses, etc)

• Build or audit external knowledge content & structure (FAQs, chatbots, self-serve automation, etc)

Recruit or Scale Your Support Team

• Audit current workload and suggest appropriate staffing needs based on current & desired tech stack.

• Build out or audit current recruiting workflow to find top support talent or onboard appropriate BPO.

• Write or audit job descriptions to attract top support talent.

• Run your support recruiting program.

Voice of the Customer

• Build out or audit support metrics reporting, including a voice of the customer program.

• Build or audit customer journey maps and/or service blueprints.

• Create sustainable communication processes between cross-functional teams.